Returns & Refunds
We want you to love your float as much as we do, but we get it — sometimes things don’t go as planned. Here’s everything you need to know about our returns and refunds process:
🛟 30-Day Float Guarantee
If your float isn’t the summer game-changer you expected, you have 30 days from the delivery date to request a 100% free return. No questions asked.
📋 Return Conditions
To be eligible for a free return, your item must be:
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Unused and in its original packaging
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Free from any damage, stains, or wear
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Accompanied by the original order confirmation or proof of purchase
🚫 Non-Refundable Items
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Sale Items: Orders placed during a sale are not refundable, except in the case of a defect or damage reported within 24 hours of delivery.
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Free promotional items or gifts
🚚 How to Initiate a Return
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Contact Us: Email our support team at support@floatzy.shop with your order number and reason for the return.
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Receive Instructions: We’ll guide you through the return process and provide a prepaid return label.
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Ship It Back: Drop it off at your nearest carrier location, and we’ll handle the rest.
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Get Your Refund: Once we receive and inspect the returned item, we’ll process your refund. You’ll receive a confirmation email, and the funds will be credited back to your original payment method within 7–14 business days.
🔄 Exchanges
At this time, we do not offer direct exchanges. If you’d like a different model, simply return your current float and place a new order.
❓ Need Help?
If you have questions about your return or refund status, our friendly support team is always here to help at support@floatzy.shop.
❤️ Thank You for Floating with Us
We appreciate your trust and support. Thanks for choosing Floatzy for your summer adventures!